Refund policy
Every piece of handcrafted 925 sterling silver jewellery from Payal Jewellers is made with care, and we want you to love your purchase. If something isn't right, we're here to help.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unworn, and in their original condition and packaging, with all tags and certificates (if provided) intact.
- For hygiene reasons, earrings and other pierced-body jewellery cannot be returned or exchanged unless they arrive damaged or defective.
- Customised, engraved, or made-to-order pieces are non-returnable and non-refundable, except in the case of a manufacturing defect.
Exchanges
We're happy to offer a one-time exchange on eligible items within 7 days of delivery, subject to stock availability — for example, a size or design change of equal or higher value (any difference to be paid by the customer).
Refunds
- Once we receive and inspect your return, we'll notify you whether your refund is approved.
- Approved refunds are issued to your original payment method within 5–7 business days.
- Only the product value is refunded; any shipping charges paid are non-refundable.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographs, and we'll arrange a replacement or full refund at no extra cost to you.
How to start a return
Email contact@payaljewellers.com or call +91 98795 79092 with your order number and reason for return, and our team will guide you through the process.